Frequently asked questions for Autotel -
This page is designed to help answer any questions you have on Autotel.
Will Autotel work on a Windows
Vista or Windows 7?
Autotel will work on Vista and Windows 7 in
Will Autotel work on a MAC
Autotel has not been tested on the new
dual-core MACs. Autotel has been tested for Microsoft Windows ME or higher platform.
What type of Windows will
Autotel work on ?
Autotel works on Windows platforms including
Windows XP, Windows Vista, and Windows 7.
Microsoft has suspended support on Windows 95 & 98 so support will not be
available on these platforms.
My computer monitor has
resolution is less than 1028 wide, will Autotel work ?
Autotel will work but you really need the
larger resolution screen to see all the information. Most smaller resolution
screen allow you
to use the arrow key to pan a screen left or right. However, I strongly
recommend the standard higher resolution on at least 1028 wide.
I have several computers in my
business. How many computers can I install Autotel on ?
You can install Autotel on as many computer in
you business as you need. We license Autotel to the business not to any number
I have on old DOS version of
Autotel, do you still support this version ?
We no longer support the DOS version of
Autotel. Order the latest update version and you will be set with the most
I have an older notebook
computer that does not have a CD drive, can I get Autotel on 3 Ĺ disks ?
No, you need to buy an external CD drive or
update your computer, sorry !
How often do you update Autotel
? What is the cost of these updates ?
We update Autotel once a year. The release date
depends on the availability of the information provided by lock
manufactures. The cost of updates for
$89.95. Order from your Auto Security
I have missed some updates in
the last couple of years, do I need to buy an update for each of the missed
No. The update released always catches you up
to the current information for registered users.
There is an exception however. If you do not at least have version 4.0 you
will need to buy a whole new program.
I have Autotel for Windows but
I am not sure if it is up-to-date, how do I tell ?
The current version of Autotel is 9.0.X (X can
be a number between 1 and 4). At the start of any version of Autotel, the
splash screen will show you the version number. If you have version 4.X you can
purchase the update and be set. You can also access this splash screen from the
HELP menu VERSION option in the main Autotel program.
I notice that many of the parts
fields are blank, what does that mean ?
If the parts fields are blank, this means that
no part is available through locksmith distribution channels. More that likely,
you will need to get these parts from a auto dealer.
What if there are several
manufacturers making a part, who do you list ?
Autotel lists the original part manufacture
first. If there is another manufacture who make the same part, Autotel will
list them as an alternative part. For example, on a 1992 Ford Thunderbird,
Autotel lists ASPís part first because ASP sell Hurd parts, the original
I have noticed the pricing
information on parts, how do you come up with this list price ?
Autotel uses manufacture published list and
dealer prices. You can change the price you sell a part to your customer by
changing the Markup values in the Autotel program. The default markup value is
2.0. You can easily change this to whatever you want.
How do you come up with the
predefined labor values ?
Autotel finds these labor times in the major
collision manuals used by auto repair businesses.
Can I enter my own labor times
for vehicle servicing ?
You can enter you own labor times in the
estimate window. Autotel will use your own labor time whenever it finds a value
greater than 0 in the locksmith time field.
I have noticed predefined
values in Service Call, Labor rate, and Tax charges, can I change these values
You can change any of these values at the
estimate or changes these in company setup which customizes charges for you
- Information provided by Bob Thompson of
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- Copyright © 2002-2011 AUTOTEL. All rights reserved.
- Information in this document is subject to change without notice.